Observe.AI
Open siteRevolutionizes contact centers with real-time AI and analytics.
Observe.AI Information
What is Observe.AI?
Observe.AI is an enterprise-grade AI platform designed for contact centers, that uses AI to analyze customer interactions, providing insights to improve customer experience, operations, revenue, and compliance; it leverages AI technology to deliver performance and intelligence quality, supports customization, and scales to handle large transaction volumes. Observe.AI offers products including VoiceAI Agents, Real-time AI, Post-interaction AI, and Business Analytics, built on a contact-center AI platform, and integrates with existing contact center tech stacks.
Observe.AI Core Features
- Conversation Intelligence: Analyze 100% of customer interactions.
- VoiceAI Agents: Automate customer calls with empathetic, on-brand AI agents.
- Real-time AI: Empower agents with real-time assistance and guidance.
- Post-interaction AI: Automate quality assurance and provide personalized agent coaching.
- Business Insights: Provide access to customer conversation trends and actionable insights.
- Integrations: Connect with CRM, ticketing, HRIS, and other systems.
- Contact Center LLM: Fine-tuned with contact center data to minimize hallucinations and improve accuracy.
Observe.AI Pricing
voiceai agents
Talk to sales/month
- VoiceAI Agents engages your callers in effortless, natural conversations and adapts to their needs, empowering you to scale capacity, improve CX, boost revenue, and reduce agent turnover.
real-time ai
Talk to sales/month
- Real-time agent assist empowers agents with AI-driven tools to deliver faster customer interactions.
post-interaction ai
Talk to sales/month
- Auto QA and agent performance and coaching empower QA, team leads, and cross-functional leaders with data to improve agent performance, drive operational efficiency, and invest in revenue-boosting strategies.
enterprise advanced
Talk to sales/month
- Get the benefits of Real-time AI and Post-interaction AI PLUS high-impact insights and results across the entire enterprise.
enterprise unlimited
Talk to sales/month
- All the benefits of Enterprise Advanced, PLUS call summarization to reduce after-call work AND knowledge AI to surface accurate information from enterprise knowledge bases.
